Delivery and return

Please use this form to request a complaint.

Ordered goods can be returned in undamaged commercial condition by the User within 14 days of receiving the goods, with the transport costs being borne by the User.

It is only necessary to send the purchased goods back before the expiration of the above-mentioned 14-day period with a receipt, without a torn label, with cash on delivery the amount of the item you are returning.

The amount paid by you will be refunded only after you send the received item and it arrives at our office.

The refund of the paid amount is carried out within 30 days from the date of termination of the contract for distance selling by the User.

The company does not refund the shipping amount paid when placing the order.

In the event of a possible delay, please contact us at the indicated number or e-mail office.freabg@gmail.com

Return address: 8 Oborishte St., Sofia 1000, +359888468541